TROUBLESHOOTING

Why am I seeing that I have used more minutes then I have been billed for?

Issue

OpenVoice report shows more minutes were used then were billed

Objective

Environment

OpenVoice

Procedure

Answer

Cause

If the OpenVoice conference bridge does not receive a BYE signal from the caller, the caller will remain connected to the conference for approximately 600 minutes, after which the conference bridge will terminate the call.

Resolution

  1. Generate an Open Voice Usage Report
  2. Locate the column where it states Rate in USD
  3. If the column shows zeros then you will not be charged for any of the 600 minutes

Additional Information