TROUBLESHOOTING

Error: 'Specified argument was out of the range of valid values.' During Installation of Outlook Plugin (ClickOnce 2.0 Folder)

Issue

During installation of GoToMeeting for Outlook or OpenVoice for Outlook an error is seen which reads:
Error: Specified argument was out of the range of valid values.
Parameter name: entryValue



Error: Specified argument was out of the range of valid values. Parameter name: entryValue

Objective

Environment

  • GoToMeeting Outlook Plugin
  • OpenVoice Outlook Plugin
  • Windows
  • Outlook 2010 or later

Procedure

Answer

Cause

Corrupted or locked ClickOnce 2.0 folder.

Resolution

  1. Close all Outlook windows
  2. Hold the Windows key and press R to open the Run window (bottom left)
  3. Type in %localappdata%\apps
  4. Click OK
  5. Delete folder named 2.0
    • Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.
  6. Retry installation with the installer
Please Note: If this does not resolve your issue, please see the following article:
https://care.citrixonline.com/article/000292554

Additional Information