TROUBLESHOOTING

Outlook and OV Plugin sign in pages get distorted when using High DPI settings with Win 10 tablets

Issue

  • Outlook and OV Plugin sign in pages get distorted when using High DPI settings with Win 10 tablets
  • Issue is also seen when the tablet is connected to an external monitor
  • Distortion is seen when High DPI settings are enabled either after the Plugin has been installed, or prior to the Plugin getting installed.

Objective

Environment

  • Win 10 tablets using high DPI setting
  • External monitor (optional)
  • GoToMeeting Outlook Plugin
  • OpenVoice plugin
  • Outlook 2013
  • Outlook 2016

Procedure

Answer

Cause

Tablet in High DPI causes rendering issues with the Plugin sign in pages

Resolution

(Workaround):
1. Set the tablet to 100% DPI setting

Additional Information

An Engineering ticket has been filed. No ETA at this time.