TROUBLESHOOTING

Error: 'Specified argument was out of the range of valid values.' During Installation of Outlook Plugin (Registry Entry)

Issue

During installation of GoToMeeting for Outlook or OpenVoice for Outlook an error is seen which reads:

Error: Specified argument was out of the range of valid values.
Parameter name: entryValue

Outlook Error

Objective

Environment

  • GoToMeeting Outlook Plugin
  • OpenVoice Outlook Plugin
  • Windows
  • Outlook 2010 or later

Procedure

Answer

Cause

A Windows registry entry contains invalid data regarding to the ClickOnce installer.

Resolution

Remove Windows registry entries pointing to ClickOnce plugin

  1. Click the Start button
  2. Type regedit into the search
  3. Press enter
  4. Expand folders to navigate to
    HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Deployment\SideBySide\2.0\PackageMetadata
    User-added image
    User-added image
    
  5. Delete entries beginning with goto
  6. Retry installation with the installer

Additional Information