QUESTION AND ANSWER

How can I get details on usage for a particular user?

Issue

Objective

Environment

Open Voice

Procedure

Answer

  1. Log into your account at www.openvoice.com
  2. Click in the upper right hand corner to access the Admin center
  3. Click on Reports tab on the left side
  4. Click on Usage report for Open Voice
  5. Select the date rate
  6. Select the organizer you wish to pull report on.
  7. Select Excel or HTML format
  8. The report will populate and show the needed details of the conferences

Cause

Resolution

Additional Information

** Remember that in Excel you can click on the columns and add Filters which will allow the individual to filter the information down by either date, time or organizer.