TROUBLESHOOTING

Why is my screen sharing delayed for attendees?

Issue

  • Delay occurs when attendees are viewing the Organizer's screen
  • Organizer's movements don't reflect what is being shown for attendees

Objective

Environment

  • Windows
  • GoToMeeting

Procedure

Answer

Cause

Internet and network connection, firewall/proxy, local computer issues

Resolution

  • Run the Connection Wizard - Test for Connectivity Issues
  • Check Internethealthreport.com for internet service provider issues
  • Check your internet connection and make sure it's running at optimal speeds
  • End process on unnecessary applications in the Task Manager that are taking up memory and CPU usage
  • Click here for our optimal firewall documentation for our services to work better in stricter network environments

Additional Information