TROUBLESHOOTING

Why do I not see the video sharing option in GoToWebinar?

Issue

When attempting to enable video sharing during a session under Labs, Video Sharing is not listed.

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

The Let staff share webcams during webinars option must be enabled in the organizer's account settings for Organizers to be able to share a video via the Labs video sharing feature.

Resolution

To enable this setting:

  1. Open www.gotowebinar.com and login
  2. Click Settings
  3. Under Webcam, check the Let staff share webcams during webinars option
  4. Click Save

Additional Information