TROUBLESHOOTING

'We apologize, but an error occurred while processing your request. Please try again.' when uploading or removing a file for Handouts

Issue

  • When uploading a file to Handouts the error 'We apologize, but an error occurred while processing your request. Please try again.'appears.
  • When deleting a file from Handouts the error 'We apologize, but an error occurred while processing your request. Please try again.'appears.

Objective

Environment

  • GoToWebinar
  • Chrome
  • Microsoft Edge

Procedure

Answer

Cause

A Handouts API call is failing

Resolution

Try an alternate browser, such as Internet Explorer or Firefox .

Additional Information