TROUBLESHOOTING

Upon Registration Error: 'Please try again. We apologize, but an error has occurred...'

Issue

After entering details and clicking Register, getting error message.
User-added image

Objective

Environment

  • GoToWebinar
  • Recording playback

Procedure

Answer

Cause

No audio option is selected for webinar.

Resolution

Edit audio options for webinar and make sure something is selected:

  1. Log in to your account
  2. Under webinar, click Edit
  3. Next to Audio, click Edit
  4. Make sure at least one option is selected

Additional Information