TROUBLESHOOTING

Spinning Wheel on My Webinars Page

Issue

  • Spinning wheel on My Webinars page
  • Only some webinars listed

Objective

Environment

  • GoToWebinar
  • Title OR Description contains special character(s)

Procedure

Answer

Cause

Copy and paste was used, most likely from Word or Outlook, and it carried over code along with the copied text.

Resolution

You will need to Contact Customer Care for assistance with editing webinar details so to remove special characters.

Additional Information

To prevent this from occurring in the future, paste the copied title from Word in a notepad, delete any hidden characters that may appear, then copy/paste the title from notepad into your Webinar.