TROUBLESHOOTING

Reminder Email Subject Line Incorrect

Issue

  • Reminder email subject line is not the same as the webinar title
  • When copying a webinar, the original title carries over to email subject lines

Objective

Environment

GoToWebinar

Procedure

Answer

Cause

A copy of a webinar, sometimes several times over.

Resolution

When scheduling using 'copy a webinar'option, edit the subject in the reminder email section

Additional Information

The same edit would apply to confirmation and follow ups emails.