TROUBLESHOOTING

Recording fails to convert and is only 0KB in size

Issue

  • Recording fails to convert
  • Recording file size listed as 0KB
  • Recording failed to be captured

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • Windows

Procedure

Answer

Cause

Organizers are hitting the Record button before choosing their Audio Mode selection.

Resolution

1. Do not hit the Record button before selecting your Audio Mode.

Additional Information

Recordings in this state cannot be salvaged as they failed to be captured initially.