TROUBLESHOOTING

Presenter images not showing in GoToWebinar Waiting Room

Issue

  • Presenter images uploaded in a Webinar do not show up in the Waiting Room
  • images are named with a .jpg extension

Objective

Environment

  • GoToWebinar
  • .png files that are renamed to .jpg

Procedure

Answer

Cause

GoToWebinar does not support .png files, or the renaming of the .png to .jpg

Resolution

Use your screenshot tool to make a new image and save in .jpg format

Additional Information