TROUBLESHOOTING

Nothing Happens After Clicking The Join Link On A Mac

Issue

Nothing happens after clicking on the join link.

Objective

Environment

  • GoToWebinar
  • Safari browser
  • Mac

Procedure

Answer

Cause

Resolution

  1. Click on downward pointing arrow at upper-right of Safari for list of downloads
  2. Double-click Citrix Online Launcher
  3. Click Open on the Citrix Online Launcher is an application downloaded from the Internet. Are you sure you want to open it? message

Additional Information

*Please make sure you have the correct date and time.