TROUBLESHOOTING

Mac Organizer Unable to Unmute Attendees

Issue

GoToWebinar Organizer is not able to unmute attendees. The unmute option is grayed out.

Objective

Environment

  • GoToWebinar
  • Mac OSX
  • Mac Organizer Using Telephone Audio

Procedure

Answer

Cause

Starting the broadcast with *1 via telephone.

Resolution

Workaround :
Use the Start Broadcast button in the control panel instead of pressing *1 to start the broadcast.

Additional Information

Once the Broadcast has been started for a session, the Broadcast cannot be started again without ending/restarting the whole session. The workaround should be remembered for subsequent Webinars going forward.