TROUBLESHOOTING

Log In Required To Join A Webinar

Issue

When the attendee clicks on the join link in the confirmation or reminder email, they are asked to log in at launch of software.

Objective

Environment

GoToWebinar

Procedure

Answer

Cause

The Organizer sent out the Organizer join link to the Attendee, rather than the Attendee registration link.

Resolution

  1. Obtain webinar ID
  2. Enter webinar id and email at www.joinwebinar.com
  3. Click the arrow in a circle button

Additional Information