TROUBLESHOOTING

Attendees are unable to see shared video

Issue

  • Organizer plays a video through the Labs - Share a Video pane
  • Attendees see the Waiting Room instead of the video stream

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Organizer is logged into a non Admin Windows profile

Resolution


  1. Log out of your current Windows Profile
  2. Log into as a Windows Admin

Additional Information

AV Streaming will eventually replace Video Sharing (ETA unknown). Video Sharing will remain in the Labs section until then.