TROUBLESHOOTING

Invalid Login when Trying to Start a Webinar

Issue

'Invalid Login'when trying to start a webinar

Objective

Environment

  • GoToWebinar
  • Windows
  • Chrome
  • McAfee (expired)

Procedure

Answer

Cause

Expired McAffee will often block you from being able to host a session.

Resolution

Please do one of the following:

  1. Activate McAfee subscription (then restart)
  2. Uninstall McAfee (then restart)

Additional Information