TROUBLESHOOTING

I Can Hear Audio but I Can't See the Presentation

Issue

If you are hearing the audio of your session through your computer speakers but cannot see the presentation, the GoToMeeting, GoToWebinar or GoToTraining viewer is likely minimized.

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows
  • Mac

Procedure

Answer

Cause

You are joined into the session but the viewer window is hiding behind another open window or application.

Resolution

Check the Task Bar or Dock for an orange, blue or purple daisy icon. (Clicking this icon will expand the viewer allowing you to view the presentation).

Additional Information