TROUBLESHOOTING

Google Calendar Plugin Error: "Session couldn't be created" When Clicking Add Button

Issue

When clicking the Add button on the GoToMeeting integration with Google Calendar, the "Session could not be created" error appears

Objective

Environment

  • GoToMeeting
  • Chrome
  • Google Calendar Plugin

Procedure

Answer

Cause

"Use my own conference call service" requires characters in the description field

Resolution

  1. Click Create in Google Calendar
  2. Click the GoToMeeting Settings Icon above the Sign out button
  3. Check Use my own conference call service
  4. Enter your own conference call service information or select Use built-in audio with VoIP or Long distance numbers
  5. Click Save
  6. Click Add 

Additional Information