TROUBLESHOOTING

Can't Start A Webinar - "Unexpected Error: Please Try Again" Message

Issue

Organizer can't start a webinar, gets the Unexpected Error: Please Try Again message

Objective

Environment

  • GoToWebinar
  • Windows10

Procedure

Answer

Cause

Resolution

  1. Uninstall GoToMeeting and Citrix Online Launcher
  2. Re-boot computer
  3. Start webinar from www.GoToWebinar.com

Additional Information