TROUBLESHOOTING

Cannot unmute certain GoToWebinar attendees.

Issue

Some callers connected to webinar cannot be unmuted.

Objective

Environment

GoToWebinar

Procedure

Answer

Cause

Resolution

Callers who have dialed in without entering their audio pin will not be able to be unmuted. If they have joined online, you can right click on their name and send them a reminder to enter their audio pin. If they haven't joined online, they will need to in order to see their audio pin and enter it.

Additional Information