TROUBLESHOOTING

Blank white screen when joining webinar in IE

Issue

  • Blank white web page in after clicking on join link

Objective

Environment

  • GoToWebinar
  • Internet Explorer

Procedure

Answer

Cause

Website is being blocked due to security settings

Resolution

Enable GoToWebinar in Trusted Sites

  1. Click on the tools icon located upper right of Internet Explorer
  2. Select Internet Options
  3. Select the Security tab at top
  4. Click on Trusted Sites at top
  5. Add https://global.gotowebinar.com to list and click OK
  6. Clost Internet Explorer and join webinar again

Additional Information