TROUBLESHOOTING

Error Occurs When Trying to Add Handouts from the Website

Issue

We apologize, but an error has occurred while processing your request when clicking Edit for Handouts

Objective

Environment

  • GoToWebinar
  • Safari
  • Mac

Procedure

Answer

Cause

Resolution

  1. Open the Safari browser
  2. Click Safari at the top left of the notification bar
  3. Click Preferences
  4. Click Advanced
  5. Uncheck Stop plug-ins to save power

Additional Information

If no changes to the system can be made, private browsing can be used as a workaround.