QUESTION AND ANSWER

Why can't I access my account or get a password reset?

Issue

Objective

Environment

  • GoToAssist Remote Support
  • OpenVoice
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • GoToMyPC

Procedure

Answer

(Incorrect email) This indicates that the email address being entered may not be associated with an account in our system. If you have more than one email address, try one of the other emails.
If you are unable to reset the password or access your account please contact Customer Care using any of the available methods .

Cause

Resolution

Additional Information