QUESTION AND ANSWER

GoToWebinar Email limits (Online Only)

Issue

Objective

Environment

GoToWebinar

Procedure

Answer

What? - We are limiting the number of emails an organizer can send out
Who?- Online GoToWebinar organizers that have a trial or paid account
When?- Starting end of day November 3rd
Why?- We are doing this to limit spam abuse

Below are the email thresholds
:
1) Organizers who have an online GoToWebinar trial (who have not entered a credit card) will be automatically suspended if they send more than 700 emails within a 3-hour window.
2) Organizers who have an online GoToWebinar paid account, purchased within the last 90 days, will be automatically suspended if they send more than 60,000 emails within a 3-hour window.
3) Organizers who have an online GoToWebinar paid account, purchased more than 90 days ago, will be automatically suspended if they send more than 105,000 emails within a 3-hour window.

Cause

Resolution

Additional Information

Note that we only suspend the organizer who abuses the email policy. The account to which the organizer belongs would still be active, and any other organizers within the account are not affected