HOW TO

How to Cancel Your Account Online

Issue

Objective

Cancel account online

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice

Procedure

  1. Navigate to www.GoToMeeting.com
  2. Click Sign in
  3. Enter your account email address and password
  4. Click Sign in
  5. Click your name in the upper right hand corner
  6. Click My Account
  7. Under Plan Details click Turn off Renewal

Answer

Cause

Resolution

Additional Information

Note: GoToMeeting/Webinar/Training is a pre-paid service, so your service will continue until the end of your subscription period. If you have a free trial with no credit card on file your plan will expire at the end of the trial period.
If you have a contract account set up through our sales department you may need to speak to your Account Manager to discuss termination of your account.