HOW TO

How To Add A User to a Multi User Account

Issue

Objective

Add a new user to an existing multi-user account with free seats.

Environment

  • Multi-user account
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice

Procedure

  1. Log in to your account here
  2. Click Add Users on the left navigation
  3. Enter the user(s) first name, last name and email address .
  4. Select user(s) Products by checking the appropriate boxes
  5. Select desired Welcome Email template under User Details
  6. Click Save

Note: You must be an administrator to add users.

Answer

Cause

Resolution

Additional Information

You can also add multiple users by clicking the Add Multiple Users link and entering each users first name, last name and email address and separating them with a comma or semicolon.
New users receive a welcome email with a link to set up their account password. They must complete this required step before they can start using their account.