HOW TO

How can I charge for my webinars?

Issue

Objective

GoToWebinar doesn't have a built in payment integration. However, it can be set up in a way where attendees will get the confirmation information only after being manually approved by the organizer - which in turn allows the organizer to verify that a payment has been made first through a third party service.

Environment

  • GoToWebinar

Procedure


There are three steps commonly used to set up payment for a webinar:

a) Change approval from the default "Automatic" to "Manual"
b) Direct registrants to a custom confirmation page with information on the payment process
c) Once payment is received, the organizer needs to manually approve the registrants for them to receive the confirmation email

Step by step:


1. Log in at gotowebinar.com
2. On the MyWebinars page, locate the Webinar in question and click on Edit
3. Locate the Registration Settings and click on Edit
4. In the "Approval" section, change the radio button from "Automatically approve" to "Manually approve"
6. Find the "Upon Registration" section beneath the "Approval" section and change the radio button to "Direct registrants to your own confirmation page:"
7. Enter the URL to your confirmation page
8. Click Save

How to manually approve registrants:
1. Log in at gotowebinar.com
2. On the MyWebinars page, locate the Webinar in question and click on Edit
3. Locate the "Tracking Registrants" section and click on Manage
4. Check the checkmark next to the registrants you want to approve
5. Click on Approve


Answer

Cause

Resolution

Additional Information