TROUBLESHOOTING

Why is my Mac recording out of sync when I upload to YouTube?

Issue

Mac recording out of sync with the audio when uploading to YouTube

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Mac

Procedure

Answer

Cause

Resolution

Re-Convert the File and Edit Framerate Using Handbrake:

  1. First convert the recording using the GoToMeeting Recording Manager
  2. Download Handbrake
  3. Open Handbrake
  4. Click Source
  5. Select your converted file
  6. Change the Framerate to 24 and check the Web optimized box (see below)
  7. Select the Constant Framerate radio button (see below)
  8. Click Start


hb


After the conversion, upload the new file to YouTube

Additional Information

Using these instructions seems to help videos play better in the Beta Labs Video Sharing.