TROUBLESHOOTING

"We apologize, but an error has occurred while processing your request. Please try again. For support, please contact Global Customer Support." when joining a training through jointraining.com

Issue

When joining a training through jointraining.com the error "We apologize, but an error has occurred while processing your request. Please try again. For support, please contact Global Customer Support." appears.

Objective

Environment

  • GoToTraining Attendee
  • Joining through www.jointraining.com

Procedure

Answer

Cause

Resolution

(Workarounds):

  1. Join via this link: https://global.gototraining.com/join.tmpl

or
  1. Use the join link in the Confirmation Email to join the GoToTraining session

Additional Information