TROUBLESHOOTING

Unable to Join a Session Using AOL

Issue

Unable to join from AOL

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Resolution

AOL is not a supported web browser for joining a session with GoToMeeting, GoToWebinar, or GoToTraining. If you have an AOL account and access your email, which contains the link to join, through AOL, please copy and paste the link into a supported browser. You may also choose to open a supported browser, such as Internet Explorer, Mozilla Firefox, or Google Chrome, and then proceed to access your email from mail.aol.com .
You may find additional instructions for joining a Webinar using the link from your email here .

Additional Information