TROUBLESHOOTING

Error: 'Unable to Access Admin Center. Account is in an illegal state'

Issue

Account Admins who try to access the Admin Center encounter the red banner error, 'Unable to Access Admin Center'. 'Account is in an illegal state'

Objective

Environment

  • Admin Center
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • GoToAssist
  • OpenVoice

Procedure

Answer

Cause

There are several reasons for the illegal Account State error, and most can be quickly resolved by Customer Care.

Resolution

Please contact Customer Care directly for assistance resolving this issue.


Additional Information