TROUBLESHOOTING

Nothing Happens After I Click Download And Run When Joining A Session

Issue

(Run Launcher) When joining a meeting/webinar/training, nothing happens after I click on the Download and Run link on the webpage

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows
  • Internet Explorer
  • Firefox
  • Chrome

Procedure

Answer

Cause

Resolution

  1. Use Ctrl + J key to access Downloads folder
  2. Double click the Citrix Online Launcher
  3. Choose Citrix Online Launcher if prompted to use application to Launch

Additional Information