TROUBLESHOOTING

Final 10 to 12 seconds of Mac recordings are black screen

Issue

Final 10 to 12 seconds of Mac recordings are black screen

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTrraining
  • Recording
  • Mac OSX

Procedure

Answer

Cause

Currently under investigation

Resolution

This is fixed in GoToMeeting v7.27, b5922 and later.

Additional Information