TROUBLESHOOTING

Error: 'Invalid email or password' when trying to log into website

Issue

  • Error: 'Invalid email or password' when trying to log into website
  • Forgot password for GoToMeeting, GoToWebinar, GoToTraining account

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Mac OSX
  • Windows

Procedure

Answer

Cause

The email or password being entered is incorrect or if you were part of a company account the administrator may have suspended or deleted your account. If you were removed from a company account you will need to contact the Administrator of that account to regain access.

Resolution

  1. Go to www.gotomeeting.com
  2. Click Sign In
  3. Click Forgot Your Password?
  4. Enter the email address for your GoToMeeting account
  5. Click Send an Email
  6. Click on the link in the Forgot Password email
  7. Enter your new password and verify
  8. Click Reset

Additional Information