TROUBLESHOOTING

Control Panel Visible to Attendees While In Session

Issue

The GoToMeeting, GoToWebinar or GoToTraining control panel is visible to attendees while in session

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows 7
  • Windows 10
  • Windows display DPI of 150% or higher

Procedure

Answer

Cause

If the Windows display DPI settings are too high (150% or higher, usually) this can interfere with the screen capture and window hiding functionality.

Resolution

  1. Click your Start button
  2. Click Control panel
  3. Click Display
  4. Click Set custom Text size (dpi)
  5. Select 125%
  6. Click Ok

Additional Information