TROUBLESHOOTING

Control panel not launching

Issue

When joining meeting, control panel never appears. I only see a page that says "Connected to GoToMeeting/Webinar/Training".

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows
  • MacOSX

Procedure

Answer

Cause

Resolution

WINDOWS
Uninstall the Citrix Online Launcher:

1. Click on the Windows Start button
2. Open the Control Panel
3. Click on Programs and Features to uninstall a program
4. Click on the Citrix Online Launcher
5. Click Uninstall
MACOSX
Remove all GoToMeeting applications
1. Click on Finder
2. Search GoToMeeting
3. Move all instances to trash
4. Empty trash

Additional Information