TROUBLESHOOTING

Attendee sees a white screen or their machine locks up when Presenter starts screen sharing

Issue

  • Attendee machine can lock up or freeze immediately after Presenter starts screen sharing
  • Attendee only sees white screen after Presenter starts screen sharing

Objective

Environment

  • GoToMeeting b5742, b5808
  • GoToWebinar
  • GoToTraining
  • Windows 7, 10

Procedure

Answer

Cause

Resolution

Upgrading to a newer version (v7.27, b5922 or newer) resolves this issue. For assistance with this please contact Customer Care .

Additional Information