QUESTION AND ANSWER

How can I change my billing cycle?

Issue

Objective

Environment

  • GoToMyPC
  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer




To change the billing cycle for an online account, simply expire existing plan and repurchase (must be on billing day desired, we do not have the ability to set date for our billing cycles).


Note: To expire and refund your plan you must contact Customer Care via telephone to verify Billing Info and credit funds if necessary.




Cause

Resolution

Additional Information