QUESTION AND ANSWER

Can I dial a toll-free number from a different country?

Issue

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice

Procedure

Answer

How do International toll free dial-in numbers work?


The international toll-free access numbers should only be used for a participant in that particular country.


For example, only participants in Belgium should dial the Belgium international toll-free number. The toll-free international Belgium number(s) will not work for participants in other countries.


How are international local toll dial-in numbers displayed and how should they be used?


The international local toll access numbers should only be used for a participant in that particular country, who will not incur international long-distance rates for calling the number.


For example, only participants in Belgium should dial the Belgium international local toll number. The international local toll Belgium number will work for participants in other countries, but they will incur international long distance charges for a call to that country.


To make things simple, we display the numbers with their country and city codes. Based on the city a participant is calling from, he or she may not need to dial the complete set of digits. The participant should check with his or her local phone carrier to see what is required to access the number.

Cause

Resolution

Additional Information