HOW TO

How to Update Audio and Video Drivers?

Issue

Objective

  • Outdated audio or video drivers can generate issues while in session. Follow the steps below to ensure that all audio and/or video drivers are up to date as needed.

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Update Audio Drivers:

  • Click Start
  • Click Run or click in the Start Search Box
  • Type 'devmgmt.msc'
  • Press the Enter key - This will open up your computer's Device Manager
  • Click the arrow next to Sound, Video and game controllers
  • Your computers sound card will appear in the list (likely first). Right click on the sound card and select Update Driver...

(Windows 8 Instructions):

  • Right-click on desktop
  • Click Personalize
  • Select control panel home at top left
  • Follow instructions above
  • Click Device Manager
  • Click the + sign next to Display Adapters
  • Your computer's video card will appear in the list. Right-click on the video card and select Update Driver...
  • Follow the update wizard directions as prompted
  • Follow the wizard as prompted

Update Video Drivers:

  • Click Start
  • Click Run or click in the Start Search Box
  • Type 'devmgmt.msc'
  • Press the Enter key - This will open up your computer's Device Manager
  • Click the + sign next to Display Adapters
  • Your computer's video card will appear in the list. Right-click on the video card and select Update Driver...
  • Follow the update wizard directions as prompted

(Windows 8 Instructions):
  • Right-click on desktop
  • Click Personalize
  • Select control panel home at top left
  • Follow instructions above
  • Click Device Manager
  • Click the + sign next to Display Adapters
  • Your computer's video card will appear in the list. Right-click on the video card and select Update Driver Software...
  • Follow the update wizard directions as prompted


Answer

Cause

Resolution

Additional Information