HOW TO

How to manually download and install the Citrix Online Launcher

Issue

Objective

If the Citrix Launcher for a GoTo product is taking a very long time to download through the normal flow, this method will allow the user to install the launcher manually.

Environment

  • Windows
  • GoToMyPC
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • GoToAssist
  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

Procedure

  1. Download the Citrix Online Launcher executable but do not run it
  2. Download the Citrix Online Launcher MSI
  3. Run the Citrix Online Launcher MSI file
  4. Restart the browser
  5. Try to connect to the GoTo product again

Answer

Cause

Resolution

Additional Information