HOW TO

How do I edit the Reply To email address listed to forward feedback and comments to for my scheduled session?

Issue

Objective

Webinar correspondence sent to attendees provides an email address for them to reply-to if they have questions or feedback. This will list the email address designated on the account by default, however this information can be edited by accessing the Email settings under the Manage Webinar/ Training page.

Environment

  • GoToWebinar
  • GoToTraining

Procedure

  1. Log-in at GoToWebinar or GoToTraining to access your My Webinars or My Trainings page
  2. Click to Edit the webinar or training that you wish to assign a new reply to email for
  3. Scroll to the Emails section and click Edit next to Reply to:
  4. Provide the first name , last name and email address desired
  5. Click Save

Answer

Cause

Resolution

Additional Information

If the webinar has already ended, you will need to change the log in information to the email addresses you'd like feedback to go to. How to edit your log in information: https://support.citrixonline.com/en_US/meeting/help_files/G2M010006?title=Change+Your+Login+Info