TROUBLESHOOTING

Unable to Sign In to GoToMyPC on Android App

Issue

Clicking on sign in does nothing

Objective

Environment

  • GoToMyPC
  • Samsung Galaxy Tablet

Procedure

Answer

Cause

If the version of the GoToMyPC app that is installed is not current or has not been updating properly it can cause issues when logging into your account.

Resolution

Uninstall and reinstall the mobile app to ensure you have the most up to date version of the app.

Additional Information