TROUBLESHOOTING

Unable to register Windows 10 Host PC

Issue

  • After registering Host pc software gives error :'An internal error has occurred.'
  • PC shows up on Host list as unavailable, Host PC shows one last step required.
  • No security software on Host PC.
  • Rebooting Host does not resolve issue.
  • Uninstall and reinstalling does not resolve issue.

Objective

Environment

  • GoToMyPC
  • Windows 10

Procedure

Answer

Cause

Resolution

  1. Click on the Windows Start button and select All Apps
  2. Locate GoToMyPC, right click and select Uninstall
  3. Sign in at www.GoToMyPC.com with your account email and password
  4. Click on Add This Computer and download the software, do not run immediately
  5. Go to your Downloads and right click on the GoSetup.exe file
  6. Select Properties then on the General tab check Unblock
  7. Click OK at the bottom
  8. Right click on the GoSetup.exe again and select Run As Administrator

Additional Information