TROUBLESHOOTING

The g2tray.exe is causing heavy CPU usage on b1930

Issue

  • Latency when connected to host
  • g2tray.exe using 50%+ CPU

Objective

Environment

  • GoToMyPC v9.2 b1930
  • Windows 7, Vista, XP, or Server 2008.

Procedure

Answer

Cause

This was related to how g2tray.exe interacts with the new GoToMyPC print assistant.

Resolution

Upgrade host computer to version 9.2 build 1943 or newer:
https://builds.cdn.citrixonline.com/builds/g2p/1943/gosetup.exe
For assistance with this process please contact Customer Care .

Additional Information