TROUBLESHOOTING

Nothing Happens When I Click Launch Application Via AOL Browser

Issue

Nothing happens when clicking launch application when trying to connect using the AOL browser.

Objective

Environment

  • GoToMyPC
  • AOL

Procedure

Answer

Cause

Resolution

  1. Open a supported internet browser - Internet Explorer, Google Chrome, Mozilla Firefox or Safari
  2. Log in at www.gotomypc.com
  3. Click the Connect button to the right of computer name

Additional Information