TROUBLESHOOTING

I am trying to install the host software but it is not installing correctly, what are some reasons the setup might not complete successfully?

Issue

Attempting to install host software but it is not installing correctly and there are no error messages

Objective

Environment

  • GoToMyPC
  • Windows 7, 8, 10

Procedure

Answer

Cause

Resolution

  1. If GoToMyPC is has already been installed on the computer before under a different account it must be uninstalled before you can set up successfully
  2. Browser issues -Try switching to a different web browser and try reinstalling (we support IE, Edge, Firefox, Chrome, and Safari)
  3. Confirm you are installing the installer file as an "Administrator"
  4. Please ensure you are physically at the machine you are trying to install GoToMyPC on (not using RDP)
  5. If the issue persists, please feel free to contact Customer Care 24/7 by telephone when physically at the machine

Additional Information