TROUBLESHOOTING

GoToMyPC Android App Crashes After Entering Access Code

Issue

GoToMyPC Android app 1724 crashes after entering access code

Objective

Environment

  • GoToMyPC Android app 1724
  • Android 7.0
  • LGE Nexus device (Nexus 5x, Nexus 6p)
  • Google Pixel C

Procedure

Answer

Cause

Under investigation with Engineering at this time.

Resolution

Please upgrade to the latest version of the GoToMyPC app (1930), which resolves this issue.
Please note that version 1930 has a limitation -- the orientation will remain portrait even if the device is turned. This limitation is expected to be lifted in the next version of the app.

Additional Information